Robotic Process Automation: Five Key Benefits

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Written by Jake Waller

Jake is a technical author with a wealth of experience helping people from companies, charities and governmental departments understand new trends in technology.

May 3, 2021

Robotic Process Automation: Five Key Benefits

The use of Robotic Process Automation (RPA) in various industries has become a strategic move for businesses looking to support more intelligent use of their resources. By assisting in the application of specific technologies that can automate mundane, routine, standardised tasks, RPA creates high productivity and value with less investment.

RPA software is controlled by structured inputs to capture and interpret use cases for business processes. This may involve manipulating data, executing transactions, triggering responses, or communicating with other digital systems within the domain.

Essentially, RPA is a platform that can provide your business with the scalability required to stay competitive while improving your bottom line. But what other advantages can it bring to a business? Let’s take a closer look at some of the benefits of this technology.

1. Cost savings

Compared with humans, who work set hours and have a fixed number of annual leave days per year, RPA software can run 24/7 without taking any holidays. Estimations even show that using robotic process automation can cut operational costs by 25-50%. Having software take responsibility from humans for time-intensive work, like handling high volumes of similar incoming requests, could result in visible gains for your business. Automation also helps you recover business costs within a short time span while giving you the breathing space to grow.

2. Accuracy

Since employees are human, there is always a chance they will make mistakes. Of course, human employees still have their place, particularly when it comes to handling emotions and creating personal connections.

But the main feature of robotic process automation is its ability to eliminate processing errors. If your business processes are accurately mapped and the software properly administered, the risk of errors is dramatically reduced. Therefore, your business will become more accurate overall and more likely to succeed.

3. Improved Analytics

RPA technologies offer the ability to organise, analyse, report, and store your valuable data from task executions, work volume patterns, and cycle times. Results attained from such analysis of the data can benefit your business by improving current operations, addressing issues in a prompt manner, accurately forecasting, and developing best practices for a more efficient future. 

4. Employee efficiency

RPA software also supports in ensuring employees to do exactly what they excel at. For instance, the Cooperative Banking Group introduced RPA to automate processing of a daily excess queue for 2,500 higher risk accounts. Once up and running, the queue was processing more quickly than before, and nine team members were able to move to customer-facing roles.   

In addition, using RPA does not require any special technical skills, making it an ideal application for existing employees to monitor and manage. The ability to deploy RPA software to perform certain tasks without having to call for help from IT will empower your employees to get their jobs done more efficiently and effectively.

5. Customer satisfaction

Freeing up your employees in this way allows them to concentrate on customer satisfaction. By moving employees off mundane tasks, they can focus on more value adding activities such as customer and client interaction, relationship management, and other activities. With more satisfied customers, your business is much more likely to enjoy healthy, sustained growth.

Your digital transformation

As RPA is revolutionising process efficiencies and increasing productivity across companies, it is changing the way various businesses and business models are run. We believe it is important for every organisation to adopt RPA solutions to have a better insight into their primary business goals.

If your available business processes and IT infrastructure are compatible, then you really should consider RPA as a user-friendly business tool to meet automation objectives. Even if the processes, platforms, and applications are outdated, RPA can be used to solve these issues.

Simply put, in the age of digital transformation, robotic process automation is a highly significant tool to help you in both nurturing a healthy working environment and achieving business success.

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